Privacy Policy
Last Updated: May 19th, 2025.
At Empress Computers, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.empresspc.in, contact us, or engage in any transaction with us.
1. Information We Collect
We may collect and store the following types of information:
- Personal Information: Name, address, email address, phone number, and other identifying details provided by you during account creation, checkout, or communication.
- Billing and Transaction Information: GST details, payment method, billing address, and order history.
- Technical Information: IP address, browser type, operating system, device type, pages visited, and website usage behavior.
- Communication Records: Emails, WhatsApp messages, and any inquiries or support requests.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders and provide GST invoices.
- To respond to your inquiries and provide customer support.
- To improve our website, services, and customer experience.
- To manage warranty and RMA (Return Merchandise Authorization) services.
- To comply with legal and regulatory obligations.
- To send transactional communications related to your purchases or support cases.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information under the following circumstances:
- With trusted service providers who help us operate our website, process payments, or deliver products—only to the extent necessary.
- With manufacturers or authorized distributors when assisting with warranty or RMA services.
- When required by law or legal process, including to comply with court orders or requests from government authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and collect usage data. You can choose to disable cookies through your browser settings, although this may affect the functionality of the site.
6. Your Rights and Choices
You have the right to:
- Access and review your personal data.
- Correct inaccuracies in your information.
- Request deletion of your data, subject to applicable laws.
- Opt out of receiving non-essential communications.
To exercise these rights, please contact us at info@empresscomputers.com or use the contact form on our website.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or the content of those third-party websites.
8. Policy Changes
We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated version will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact:
AS ENTERPRISES (Empress Computers)
Email: info@empresscomputers.com
Phone: 8881123433
Address: Aliganj, Lucknow
Jurisdiction: Uttar Pradesh, India